Tech support

Google’s Tech Support For Parents


I usually end up fielding tech support calls from members of my family, friends, and the occasional random stranger. Usually, they’re legitimate questions about what software to buy, or how to make Internet TV work.  When I come to visit for Christmas, there’s usually a list of things my parents want tech advice about waiting for me. 

My parents are pretty tech-savvy for their generation. But the questions I field from other people belie a deeper problem—a total lack of basic computer knowledge.

read more