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  • Machine learning, concluded: Did the “no-code” tools beat manual analysis?
  • Setting our heart-attack-predicting AI loose with “no-code” tools
  • No code, no problem—we try to beat an AI at its own game with new tools
  • How to make critical infrastructure safer—there’s a long way to go
  • Information security gets personal: How to protect yourself and your stuff
  • Securing your digital life, the finale: Debunking worthless “security” practices
  • Securing your digital life, part three: How smartphones make us vulnerable
  • What a “converged battlefield” means to the future of air… I mean, joint warfare
  • Securing your digital life, part two: The bigger picture—and special circumstances
  • Securing your digital life, part one: The basics

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Sean M. Gallagher

Lowering the average quality of Internet content one post at a time.

Administrivia

Help Desk Hooks Into the Social Media Cloud

January 3, 2011Sean Gallagher

It’s the latest customer service mashup: customer relationship management and social networks

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